Training Supervisor & Manager
Borders Books & Seattle's Best Cafe Mesa, AZ: July 2005- August 2006 Portland, OR: August 2006- October 2007 |
"Stephanie Graupmann was my first supervisor in my first job. A superb teacher, guide, and counselor, Stephanie excelled at every aspect of her role. She held a persona that was approachable while never sacrificing authority, and fostered a work environment that was comfortable but never lacking professionalism. All employees, whether her superior or her trainee, sought out Stephanie for guidance and assistance. She used every resource at her disposal to educate and encourage her staff in creative, provoking ways. I have often called upon both her lessons and her methods in my career since then. Stephanie is a model leader in any environment."
Tim Ness, Former Employee
"I had the pleasure of working with Stephanie in 2006 when we helped set up the new Borders store in Mesa, Arizona. She was one of my training managers who taught me the ropes about how Borders was run. Stephanie was excellent to work with; she was very patient and answered any and all questions that I had. It was great watching her work too. Stephanie is very organized and knew exactly where everything was supposed to go. She has a great work ethic and is a hard worker. Stephanie is awesome at motivating her team and getting the job done."
Amy England Erickson, Former Employee
Tim Ness, Former Employee
"I had the pleasure of working with Stephanie in 2006 when we helped set up the new Borders store in Mesa, Arizona. She was one of my training managers who taught me the ropes about how Borders was run. Stephanie was excellent to work with; she was very patient and answered any and all questions that I had. It was great watching her work too. Stephanie is very organized and knew exactly where everything was supposed to go. She has a great work ethic and is a hard worker. Stephanie is awesome at motivating her team and getting the job done."
Amy England Erickson, Former Employee
- Determined training needs and communicated correct procedures for employees on sales floor.
- Coached leadership team members in modeling effective customer service and sales skills to their employees.
- Identified and coached staff who struggled to obtain specific skills or goals determined by the general manager.
- Created new systems within assigned areas, resulting in efficiency and higher sales.
- Established a positive environment in which to work.
- Confronted store safety concerns (theft, vandalism, threats, etc) directly and efficiently.
- Re-organized children's department; planned activities and store events for children and teens.
- Trained and managed cafe staff effectively; led to the cafe achieving the third highest regional sales.
- Interviewed and hired courteous, dependable staff who consistently provided excellent service and achieved goals set forth by leadership.